Privacy Policy

At Indusfresh, we’re working hard to provide quality services and shopping experience and improve overall user experience constantly. We are service providers on this site but are customers elsewhere so we understand the importance of handling personal data appropriately. Please read through to understand why we collect personal data and use to understand you requirements to make your overall shopping experience easy.

  • How end user uses the site and the personal data that we collect
  • The reasons why we collect the data
  • When add why personal data might be shared with third parties
  • Your rights and how you can control the use of personal data by us

It is our responsibility to be transparent and explain what this policy covers and applicable to all our services like placing orders over the site, by using phone or other possible modes (email, paper order, non-electronic verbal communication).

Policy also applies if either of us communicate with each other for the purpose of service feedback and customer service reviews.

a.What data we may collect and why

We collect your data to identify you for delivering the goods and services. This includes your name, title, address, email id and phone number.

We collect your payment mode details and for security reasons we use third party to handle payments and transactions through our site. We also collect transaction details for purposes of tracking our services, returns and delivery details.

Where our app is used we might ask for location details on the map and the app will prompt you for sharing any such data

We collect data to understand and prioritise our delivery requirements. This may include data about your health.

Depending on the use we collect data about your gadgets used to access our online services by our cookies (Please refer to our cookie policy). This information can identify your browser details, VPN, device, operating system, plug-ins, internet service provider and WiFi.


b.      Sharing data with third parties

We take services of third parties like other retailers and services and where necessary we your private data may be shared with these third parties, although the data we share with third parties is kept to minimum and only ones required for them to provide their services. When personal data is shared with third parties, they are required to keep it safe and are not supposed to use it for their own advertising purposes.


We take services of other companies where necessary like IT, web designing, payment processing and transaction.


We may use your data for marketing and advertising purpose on various social media channels like Facebook, WhatsApp, and Twitter etc for marketing purposes. We may use these marketing channels to advertise or send customised messages of the services we offer and goods we sell. 


c.       Sharing data with other authorities and organisations

We may share personal data with other authorities and organisations if required by the law or a public authorities for the administration of justice, defend our rights and to prevent fraud.

Your personal data may be shared if we reorganise, sell or merge part or all of our business.


d.      Steps we take to protect your data.

We have dedicated resources to safeguard personal data we collect to provide the services we offer.

We use administrative, electronic and data safeguards for collecting, storing and using personal data and protect data by encryption tools.

We use cyber security measures like firewalls, safeguards, data encryption procedures to keep data safe and we only allow access to our employees and contracted partners only to the extent required to carry out their duties.

If we have to communicate with you we will ask for proof of identity prior to sharing any personal data with you.

We will only reveal minimum data like last 4 digits of your payment details when processing orders.

Although we take all possible measures to protect your personal data it is also important for you to use strong passwords and protect your login details.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It is currently India, but we may use other regions as necessary. Personal data share outside EEA, we have safeguards and contracts in place as required by regulators and local law.


e.      How long we keep your personal data

Your personal data is kept for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. Your personal data is not kept with us longer than is necessary. In general we retain your personal data for 7 years after the end of your relationship with us. However, we may be required to retain your personal data for longer in certain situations (eg. Unresolved complaints, disputes etc).


f.        Your rights

Under data protection legislation you have rights to access all or part of your personal information we have with us. You can correct wrong information stored with us, restrict or object our use of your personal data at any time.

You can withdraw your consent to use personal data at any time.

If you need to exercise any of your rights on personal data, please contact email from 'contact us' section of the site. We will request your data to verify your identity to prevent frauds prior to accepting your request.



Cookies are data elements like pixels, forms etc which are stored on your local drive and we use these to improve overall shopping experience on our site and app.

Why we use

We use Cookies for performance check and improvements required for our site.

Cookies help us deliver customised online advertising on our site. The data needed for cookies is used from the data we already have and additional data collected by cookies. We use this data to effectively customise user experience and for our promotions

In addition to customised advertising and communications, cookies help us to create a personalised shopping experience suited for you.

Please visit for a detailed information of various cookies.


As the site user you can accept or reject use of all or part of cookies on your browser. However, if cookies are blocked by your browser it might affect performance of our site and you may not view part of our site.